Last updated: 12 November 2026
Niklo Cab (“we”, “us”) provides a ride-hailing app for passengers and drivers: book a car, rickshaw or bike with GPS pickup, fare negotiation and in-app chat. This policy explains what data we collect, why, and how you can ask us to delete it.
Contact for privacy and deletion requests: support@niklocab.com. Website: https://niklocab.com.
We do not sell your personal data to third parties.
Data is sent over encrypted connections (TLS/HTTPS). Access to driver approvals, payments and admin screens is restricted. No method of transmission over the internet is 100% secure, so please do not share passwords, OTPs or card PINs in chat or by email.
We keep account, ride and chat data only while your account is active and for as long as needed to run the service, resolve disputes and meet legal duties. After a deletion request is verified, we delete or anonymise your personal data as described in section 6.
To delete your Niklo Cab account, see the dedicated page: Delete Account. In short: open the app, tap the ⋮ menu and choose the red Delete Account button — or email support@niklocab.com from the Google account you signed in with, with the subject “Delete my Niklo Cab account”. We will verify that the request comes from the account owner, confirm by email, and delete your account profile, contact details, vehicle details and associated personal ride/chat data.
How deletion works (30 days, like Facebook): your account is closed immediately when you request deletion — you can no longer sign in or use the app. Your personal data is deleted 30 days after the request. If you sign in again within those 30 days, the deletion is cancelled and your account is restored.
Fraud prevention: if there is a scam or fraud report against your account, the records needed for that investigation (your identity, and the ride/chat records of the reported dispute) may be kept for fraud prevention and security even after deletion, and your phone number / Google account may be blocked from registering again. Ride and chat records shared with another user may also be kept in anonymised form (without your name or phone number) so the other party keeps their own ride history. Anonymised statistics that cannot identify you may remain. We aim to complete verified deletions within 30 days.
If you only want to stop using the app without deletion, you can uninstall it — but your account data will remain until you request deletion as above.
Niklo Cab is intended for users aged 18 and over. We do not knowingly collect data from children under 18.
If this policy changes, we will update the “Last updated” date above and post the new version here.